Our team is available 24/7. Report issues, track complaints, and get help fast.
For non-urgent issues or billing questions — we respond within 4 hours.
support@timenet.pkComplete loss of connectivity. Response within 1 hour, resolution target 4 hours.
Major speed issues or packet loss. Response within 2 hours, resolution target 8 hours.
Intermittent connectivity or minor slowdowns. Response within 4 hours, resolution target 24 hours.
Billing, account changes, or information requests. Response within 8 hours on business days.
For critical outages, call our NOC directly. We're staffed 24/7.